Refund policy
Refund policy
Digital products from The Foundations Press are delivered immediately, so the policy is written to be fair in both directions: you should never be stuck with a file that does not work or is not what the page described, and the Press cannot take back a file once it has been read.
Digital products (Gumroad)
If a file is defective, will not open, or is not as described on its product page, email abdulahi@thefoundationspress.com within 14 days of purchase with your Gumroad receipt. We will send a corrected file first; if that does not resolve it, we refund the purchase in full through Gumroad. Change of mind after download is not refunded, which is why every product page shows what is inside and why a complete unit is free to try first.
The Sīrah Year at Home
The family licence is for a year. If, within 30 days of purchase, the course is not what your family needs, write to us and we refund it in full. After 30 days the licence runs to the end of its year.
School and mosque licences
Licences are governed by the licensing agreement each institution signs. Every agreement includes a pilot period, stated in the agreement, during which the institution may withdraw and is invoiced only for the units it used. Ask for the current agreement through the licensing page.
Certification fees and commissions
A certification fee is refunded in full if the Press cancels or cannot schedule the examination; it is not refunded after the examination has been sat. A commission deposit is refunded if the Press declines the commission; once the scope is agreed and work has begun, the deposit is credited to the project.
This page is part of the terms. Questions: contact page.